KWG Play Privacy Policy

Information We Collect

• Account information: mobile number, Player ID, password.
• Personal details: name, age (if required), email address.
• Usage data: game history, deposit and withdrawal records, bonuses claimed, and login events.
• Device and technical data: IP address, browser information, device model, and operating system.
• Support interactions: details provided when contacting customer support.

How We Use Your Data

• Creating and managing your account.
• Processing transactions, deposits, and withdrawals.
• Providing customer support and resolving tickets.
• Sending relevant notifications about bonuses, features, and offers.
• Ensuring account security through OTP verification and encrypted transactions.
• Improving our gaming services, conducting analytics, and preventing abuse or fraud.

Data Sharing and Disclosure

• We do not share your personal information with third parties except:
• When required by law, regulations, or governmental requests.
• With trusted service providers supporting payment processing, technical infrastructure, or security (bound by confidentiality).
• To prevent fraud, abuse, or to protect the rights of KWG Game and users.

Cookies and Tracking Technologies

• Account authentication and login security.
• Personalizing your gaming experience and storing preferences.
• Performance analytics and error detection.

You can manage cookies via your web browser settings.

Data Security

We implement industry-standard measures to safeguard your data from unauthorized access, loss, alteration, or misuse, including encryption and account verification protocols. However, no system is 100% secure, so we encourage safe usage practices and regular password updates.

Your Rights

• Access, update, or delete your personal information.
• Withdraw consent to data processing where applicable.
• Request a copy of your data or explanations of how it is handled.
• Contact our support team for privacy-related requests or questions.

Data Retention

Information is stored as long as necessary for delivering services, fulfilling legal obligations, or resolving disputes. You may request deletion of your account and associated data at any time.

Children's Data

KWG Game is intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe a child’s information has been collected, please contact us promptly for removal.

Changes to This Policy

This Policy may be updated as laws and services evolve. Whenever significant changes occur, we will notify users via the website or app. Please review this page regularly.